Terms & Conditions

These Terms & Conditions govern access to and use of the Nofba website and purchases made through it. By accessing the website, placing an order, or otherwise using our services, you agree to these Terms.

1. About Nofba

Nofba operates an online retail store for products such as appliances, electronics, accessories, and related goods offered for sale on the website.

2. Eligibility and account information

By placing an order, you confirm that the information you provide is accurate, current, and complete, and that you are legally able to enter into a binding transaction.

3. Product listings and descriptions

Nofba aims to display accurate product names, images, specifications, pricing, and availability. However, minor errors, typographical mistakes, supplier changes, packaging changes, or image variations may occasionally occur.

Where a material error affects an order, we may correct the listing, contact the customer, or cancel the order and refund any amount paid where applicable.

4. Pricing and availability

All prices are shown in KES unless otherwise stated. Product prices, availability, promotions, and delivery terms may change from time to time without prior notice, but the customer will be informed of the applicable charges before an order is completed or dispatched.

Adding an item to cart does not guarantee reservation or availability. An order becomes subject to acceptance after review by Nofba.

5. Orders and acceptance

Nofba may contact customers to confirm order details, delivery details, or payment method eligibility. We reserve the right to reject, cancel, or limit any order where fraud, pricing error, stock unavailability, duplicate ordering, abuse, or policy violations are reasonably suspected.

6. Payment

Payment terms are governed by our Payment Policy. Customers should review the available payment methods and any conditions that apply before completing an order.

7. Shipping and delivery

Shipping, dispatch, and delivery terms are governed by our Shipping & Delivery Policy.

8. Returns, refunds, and exchanges

Return, refund, replacement, and exchange requests are handled under our Return & Refund Policy.

9. Warranty

Some products may include a manufacturer or supplier warranty. Any such warranty is subject to the terms issued by the manufacturer or supplier and does not replace this site’s own return policy unless expressly stated.

10. Acceptable use

You agree not to misuse the website, interfere with its operation, submit fraudulent orders, copy content without permission, or use the website for unlawful or abusive purposes.

11. Intellectual property

Unless otherwise stated, website content including text, graphics, branding elements, layout, and original content belongs to Nofba or its licensors and may not be copied or reused without authorization.

12. Limitation of liability

To the maximum extent permitted by applicable law, Nofba is not liable for indirect, incidental, or consequential loss arising from use of the website or purchase of products. Nothing in these Terms excludes liability that cannot legally be excluded.

13. Privacy

How we collect and use personal information is described in our Privacy Policy.

14. Changes to the website or policies

Nofba may update the website, product listings, prices, features, or these Terms from time to time. The latest published version will apply to future use of the site and future orders unless otherwise required by law.

15. Governing law

These Terms are governed by the laws of Kenya, subject to any mandatory consumer protection rights that may apply.

Contact us

If you have any questions about this policy, please contact us:

• Email: support@nofba.co.ke
• Phone: 0799 177 061
• Address: Taveta Road, Nairobi