Policy Page
Privacy Policy
Last updated: March 27, 2026
Summary: We collect the information needed to process orders, provide support, arrange delivery, prevent fraud, and improve the website. We do not ask customers to share secret security credentials such as OTPs or PINs.
This Privacy Policy explains how Nofba collects, uses, stores, and shares personal information when customers visit https://nofba.co.ke, place an order, or contact us for support.
1. Information we collect
Depending on how you use the site, we may collect:
- Contact details, such as name, phone number, email address, and delivery address.
- Order details, such as products purchased, quantities, order value, and delivery instructions.
- Support information, such as messages, call details, return requests, and issue reports.
- Technical information, such as IP address, browser type, device type, and basic usage data used for security, analytics, and site performance.
2. How we use information
We use personal information only for legitimate business purposes, including to:
- process, confirm, and deliver orders;
- communicate with customers about payments, dispatch, delivery, returns, and support;
- verify orders and reduce fraud or abuse;
- improve website functionality, customer experience, and service quality; and
- comply with legal or regulatory obligations.
3. Sharing of information
We do not sell personal information. We may share relevant data only where necessary with:
- delivery and logistics providers;
- service providers helping us operate the website or support customers;
- professional advisers or regulators where required; and
- law enforcement or public authorities where disclosure is required by law.
4. Cookies and analytics
Nofba may use cookies or similar technologies to keep the website working properly, understand traffic patterns, remember customer preferences, and improve performance. Customers can manage browser cookie settings, but disabling cookies may affect some site functions.
5. Data security
We take reasonable steps to protect customer information against unauthorized access, misuse, loss, or disclosure. However, no transmission or storage method is completely secure, and customers should also protect their own devices and credentials.
6. Data retention
We keep personal information only for as long as reasonably necessary for order fulfillment, customer support, fraud prevention, record-keeping, and legal compliance.
7. Customer choices and rights
Subject to applicable law, customers may request access to, correction of, or deletion of personal information that Nofba holds about them. We may request verification before acting on such requests.
8. Third-party links and services
The website may contain links to third-party websites or tools. Their privacy practices are governed by their own terms and policies, not this Privacy Policy.
9. Policy updates
We may update this Privacy Policy from time to time. The latest version posted on this page will apply from the date of publication.
Contact us
If you have any questions about this policy, please contact us:
- Email: support@nofba.co.ke
- Phone: 0799 177 061
- Address: Taveta Road, Nairobi